Payment policy

Ways to pay

M-Pesa, Tigo Pesa, Airtel Money, HaloPesa, Visa and Mastercard. All prices are in Tanzanian shillings (TSh).

What you pay

Your total at checkout is final: item prices (including import duty and customs clearing), shipping, and VAT at 18%. There are no extra fees on delivery. If a discount code applies, it's taken off before VAT.

When you're charged

You pay when you place your order. For mobile money you'll get a prompt on your phone; your order is confirmed once you enter your PIN. If you don't confirm within 15 minutes, the order is cancelled and nothing is charged.

If a price on our site is clearly wrong (for example an extra or missing zero), we'll contact you before processing the order, and you can pay the correct price or cancel for a full refund.

Keeping your payment safe

Payments are processed by licensed mobile money operators and a PCI-DSS certified card processor. We never see or store your full card number, CVV or mobile money PIN. We will never ask for your PIN by phone, SMS or WhatsApp. If someone does, it isn't us: please report it to +255 754 000 123.

To prevent fraud we may check unusual orders before shipping them, for example by calling you. If we can't verify an order we cancel it and refund you in full.

Receipts

You'll get an order confirmation by email straight away, and a tax receipt once your payment is confirmed. You can also find every order under Orders in your account.

Payment problems

If money left your account but your order isn't confirmed, don't pay again. Send us the transaction ID and we'll match it or refund it within 2 business days. Refunds go back the same way you paid. See our Refund policy for details.