Quality guarantee
Every item is inspected before it ships, and covered if it turns out faulty.
Last updated 5 October 2026
Checked before it leaves China
Every order is opened and checked at our Guangzhou warehouse: right item, right size and colour, no visible damage, and electronics powered on. Anything that fails is replaced before shipping, at our cost.
How long you're covered
- All items: 30 days from delivery against manufacturing faults.
- Electronics (phone accessories, audio, wearables, small appliances): 6 months from delivery against manufacturing faults.
A manufacturing fault is a problem with how the item was made or its materials, such as a seam that splits, a zip that fails, or a device that stops charging, under normal use.
What isn't covered
- Accidental damage, drops, liquid damage or misuse.
- Normal wear and tear, fading or scuffs from use.
- Repairs or changes made by someone other than us.
- Batteries losing capacity gradually over time.
Making a claim
Send your order number, a description and a photo or video of the fault to hello@herufi.co.tz or WhatsApp +255 754 000 123. We'll repair it, replace it or refund you; if we can't do the first two, we refund in full. We pay to collect and return items under the guarantee.