Terms of service

1. About us

Herufi is operated by Herufi, Mikocheni B, Dar es Salaam, Tanzania. We sell products made by manufacturers in China and deliver them to customers in Tanzania. You can reach us on +255 754 000 123 or hello@herufi.co.tz.

By using our website or apps, or placing an order, you agree to these terms, our Refund policy, Payment policy, Privacy policy and Cookie policy.

2. Your account

You must be at least 18 years old, or have a parent or guardian's permission, to buy from us. Keep your password private; you're responsible for activity on your account. Tell us straight away if you think someone else has used it.

We may suspend accounts used for fraud, abuse of promotions, or in breach of these terms.

3. Products and information

We describe products as accurately as we can, but colours vary between screens and many factories use Asian sizing, which can run small. Measurements and weights may differ slightly from those shown. Product reviews and questions are written by customers and reflect their own views.

4. Orders

Placing an order is an offer to buy. A contract is formed when we email you an order confirmation after your payment is received. We may decline or cancel an order, with a full refund, if an item is unavailable from the factory, a price was clearly wrong, or we suspect fraud.

5. Prices and payment

Prices are in Tanzanian shillings and include import duty and customs clearing. Shipping and VAT (18%) are added at checkout before you pay. Discount codes must be used before they expire, can't be exchanged for cash and are limited to one per order. See our Payment policy for how payments work.

6. Shipping and delivery

Delivery times are estimates that depend on factories, carriers and customs. We'll keep you updated at every stage. Ownership of the goods passes to you when you've paid; risk of loss or damage passes to you when the goods are delivered to you or your chosen pickup point.

You're responsible for giving a correct address and phone number. See our Shipping page for methods, prices and coverage.

7. Cancellations, returns and refunds

Your rights to cancel, return items and get refunds are set out in our Refund policy and Quality guarantee, which form part of these terms.

8. Using our services fairly

Don't misuse our website or apps: no attempts to break security, scrape data, place fake orders, abuse discount codes, or post unlawful, offensive or misleading reviews or questions. We may remove content that breaks these rules.

9. Intellectual property

Our name, logo, website design, photos and text belong to Herufi or our licensors. You may not copy or reuse them for commercial purposes without our written permission. Manufacturer brand names belong to their owners.

10. Our responsibility to you

We're responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable care. We're not responsible for losses that weren't foreseeable, business losses, or delays caused by events outside our control, such as port congestion, strikes, natural disasters or changes in law.

Except where the law doesn't allow it, our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or your statutory rights as a consumer.

11. Changes to these terms

We may update these terms from time to time; the date at the top shows the latest version. The terms in force when you placed an order apply to that order.

12. Law and disputes

These terms are governed by the laws of the United Republic of Tanzania. If you have a complaint, contact us first. We aim to resolve it within 14 days. You can also contact the Fair Competition Commission. Any dispute we can't resolve may be taken to the courts of Tanzania.

Company details

Address: Mikocheni B, Dar es Salaam, Tanzania